Company Name Customer Name First Last Service Tech Name Did the service technician call you within one hour? Yes No When the service technician arrived, did he/she meet the time frame that you were given? Yes No Overall, how would you rate the quality of the service performed today? - None -Very PositiveSomewhat PositiveNeutralSomewhat NegativeNegative Was the customer service representative helpful and polite? Yes No How likely are you to recommend Creative Office Solutions? - None -Very LikelySomewhat LikelyNeutralSomewhat UnlikelyVery Unlikely Any feedback on how we can improve your experience with COS?